Service Desk Agent (100% Remote)
Synapseb systems Synapseb systems Lake Worth, FL Lake Worth, FL Full-time Contract Full-time Contract $14.
39 - $22.
39 an hour $14.
39 - $22.
39 an hour 2 hours ago 2 hours ago 2 hours ago Role Title:
Service Desk Agent Required Skills:
ITIL Service Management; Information Technology (IT); Service Desk; Call Triage and incident creation Preferred Skills:
ServiceNow experience
Responsibilities:
Field incoming user communication via phone call or email, perform initial support and analysis to understand classification and issue.
Create and assign incidents in ServiceNow to associated assignment groups based on the nature of the issue.
Monitor the status and progress of issues towards resolution, and communicate to relevant parties on incident progress.
Experience working with cloud-based telephony system a plus Job Types:
Full-time, Contract Salary:
$14.
39 - $22.
39 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
4 years Schedule:
8 hour shift Monday to Friday Night shift Ability to commute/relocate:
Lake Worth, FL:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
6 years (Preferred) Speak with the employer +91 9566861741.
Estimated Salary: $20 to $28 per hour based on qualifications.
39 - $22.
39 an hour $14.
39 - $22.
39 an hour 2 hours ago 2 hours ago 2 hours ago Role Title:
Service Desk Agent Required Skills:
ITIL Service Management; Information Technology (IT); Service Desk; Call Triage and incident creation Preferred Skills:
ServiceNow experience
Responsibilities:
Field incoming user communication via phone call or email, perform initial support and analysis to understand classification and issue.
Create and assign incidents in ServiceNow to associated assignment groups based on the nature of the issue.
Monitor the status and progress of issues towards resolution, and communicate to relevant parties on incident progress.
Experience working with cloud-based telephony system a plus Job Types:
Full-time, Contract Salary:
$14.
39 - $22.
39 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
4 years Schedule:
8 hour shift Monday to Friday Night shift Ability to commute/relocate:
Lake Worth, FL:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
6 years (Preferred) Speak with the employer +91 9566861741.
Estimated Salary: $20 to $28 per hour based on qualifications.
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