Tier 1 Help Desk Technician
The Computer GuyZ The Computer GuyZ Lake Worth, FL Lake Worth, FL Full-time Full-time $12.
00 - $17.
50 an hour $12.
00 - $17.
50 an hour Job description Position:
This position will provide Tier 1 level support to users by isolating, troubleshooting, and debugging complex customer product issues.
Applicants should be confident and comfortable when assisting users.
Excellent verbal and written communication skills are demanded as well as the ability to exhibit a high level of comfort while interfacing directly with technical and non-technical customers.
Duties:
Respond to support requests from customers and prospects via telephone, email, and Helpdesk support tickets.
Responsibilities include logging, tracking and closing incoming support requests.
Troubleshoot and recommend technical solutions for customer issues related to software setup and configuration.
Research and provide solutions for issues related to software and hardware errors.
Collaborate extensively with peers and management to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients.
Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels.
This includes ownership of the data entered into the Helpdesk system and appropriately updating both client and appropriate employees of status of all issues on a timely basis.
Maintain proper documentation relative to Technical best practices, guidelines for standard procedures, check-lists and so on.
Provide IT support for local and remote office employees.
Accommodates client disabilities by recommending devices and techniques.
Skills/
Qualifications:
2-3 years of prior experience required Bilingual preferred (English Spanish) In depth understanding of diverse computer systems and networks Proven experience as an IT Technician or any relevant position Degree in Computer Science is a PLUS Certification as IT Technician will be PLUS Diagnostic and problem solving skills An understanding of networking basics Proficiency within Windows 10, Windows Server 2012 & 2016 and AD VPN knowledge is a huge PLUS Verbal and written communication skills Experience with help desk ticketing system Additional Information:
Please note that this position requires a strong background check with state and federal regulations.
Driver's license and transportation is a requirement ; we have several locations for which we service and you may be placed at various sites as needed.
Sites may be in Miami-Dade, Broward, or WestPalm Beach.
Job Type:
Full-time Application questionsYou have requested that Indeed ask candidates the following questions:
How many years of Help Desk experience do you have? Are you able to work in Coral Springs, FL? Do you have the following license or certification:
Driver's License? Are you authorized to work in the following country:
United States? Are you willing to undergo a background check, in accordance with local law/regulations? Job Type:
Full-time Pay:
$12.
00 - $17.
50 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Experience level:
2 years Schedule:
8 hour shift Ability to commute/relocate:
Lake Worth, FL 33461:
Reliably commute or planning to relocate before starting work (Preferred) Education:
High school or equivalent (Preferred)
Experience:
Help desk:
2 years (Preferred) Windows:
2 years (Preferred) Security clearance:
Confidential (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
00 - $17.
50 an hour $12.
00 - $17.
50 an hour Job description Position:
This position will provide Tier 1 level support to users by isolating, troubleshooting, and debugging complex customer product issues.
Applicants should be confident and comfortable when assisting users.
Excellent verbal and written communication skills are demanded as well as the ability to exhibit a high level of comfort while interfacing directly with technical and non-technical customers.
Duties:
Respond to support requests from customers and prospects via telephone, email, and Helpdesk support tickets.
Responsibilities include logging, tracking and closing incoming support requests.
Troubleshoot and recommend technical solutions for customer issues related to software setup and configuration.
Research and provide solutions for issues related to software and hardware errors.
Collaborate extensively with peers and management to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients.
Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels.
This includes ownership of the data entered into the Helpdesk system and appropriately updating both client and appropriate employees of status of all issues on a timely basis.
Maintain proper documentation relative to Technical best practices, guidelines for standard procedures, check-lists and so on.
Provide IT support for local and remote office employees.
Accommodates client disabilities by recommending devices and techniques.
Skills/
Qualifications:
2-3 years of prior experience required Bilingual preferred (English Spanish) In depth understanding of diverse computer systems and networks Proven experience as an IT Technician or any relevant position Degree in Computer Science is a PLUS Certification as IT Technician will be PLUS Diagnostic and problem solving skills An understanding of networking basics Proficiency within Windows 10, Windows Server 2012 & 2016 and AD VPN knowledge is a huge PLUS Verbal and written communication skills Experience with help desk ticketing system Additional Information:
Please note that this position requires a strong background check with state and federal regulations.
Driver's license and transportation is a requirement ; we have several locations for which we service and you may be placed at various sites as needed.
Sites may be in Miami-Dade, Broward, or WestPalm Beach.
Job Type:
Full-time Application questionsYou have requested that Indeed ask candidates the following questions:
How many years of Help Desk experience do you have? Are you able to work in Coral Springs, FL? Do you have the following license or certification:
Driver's License? Are you authorized to work in the following country:
United States? Are you willing to undergo a background check, in accordance with local law/regulations? Job Type:
Full-time Pay:
$12.
00 - $17.
50 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Experience level:
2 years Schedule:
8 hour shift Ability to commute/relocate:
Lake Worth, FL 33461:
Reliably commute or planning to relocate before starting work (Preferred) Education:
High school or equivalent (Preferred)
Experience:
Help desk:
2 years (Preferred) Windows:
2 years (Preferred) Security clearance:
Confidential (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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