Patient Access Assistant- Wellington (Palm Beach County): MPG - Wellington Multi Spec
Summary:
Performs receptionist, registration, and clerical duties associated with registering patient for inpatient and outpatient services.
Detailed
Responsibilities:
oMeets with surgical/procedural patient or patient's caregiver to exchange necessary information and documentation.
Provides explanation of process, pre-procedure instructions, and addresses concerns and questions.
Schedule patient/family surgical conferences.
oCommunicates with referring physician's office, clinical department(s), and/or other appropriate personnel to exchange necessary information and coordinate surgical/procedural/diagnostic testing and DME as appropriate.
Assists in completing surgical orders as directed by department.
Routes as appropriate.
oVerifies insurance benefits and obtains pre-certification/authorization as necessary.
Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
oWork Department incoming referral work queue daily.
Assist patients with appointments in other specialist offices as requested/referred by our physicians.
oReviews patient charts to ensure imaging is available and all pertinent information to maximize appointment.
oResponsible for managing physician calendars.
oRound with patients in practice to ensure Excellent Patient Experience is met.
Follow-up on reported issues and assist with service recovery.
oPerforms general clerical duties including assisting with the front/back desk as well as scheduling appointments.
Assist with signing up patients/Proxy with MyChart activations and Telehealth visits.
oBuilds critically important relationships with physicians, OR staff, as well as insurance representatives in order to help facilitate all scheduling duties.
Competencies and skills:
Essential:
oSTANDARDS OF BEHAVIOR:
Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
oCUSTOMER SERVICE:
Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
oACCOUNTABILITY:
Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback.
Connects personal work results to the accomplishment of team and organizational goals.
oRESPONDING TO CHANGE:
Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence.
Views new assignments and job responsibilities as an opportunity for growth.
oVERIFYING INSURANCE:
Verifies and enters insurance information and authorization/referral requirements.
oPATIENT ACCESS:
Performs assigned duties related to the admission of patients.
oACCURACY & QUALITY:
Completes work assignments within established quality and/or quantity standards.
oPROBLEM SOLVING:
Ability to identify, analyze and effectively solve problems.
oORGANIZATION SKILLS:
Organizes work to achieve maximum efficiency.
oPATIENT AND FAMILY CENTERED CARE:
Provides Patient and Family Centered Care to patients, families, visitors and internal customersEducation:
Essential:
oHigh School Diploma or EquivalentCredentials:
Education equivalent
Experience:
Essential:
oOther information:
Complexity of Work:
Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
Required Work
Experience:
One (1) year experience in a clinical office setting.
Proficient in basic computer skills and customer service experience preferred.
Working conditions:
Essential:
oBending and Stooping 40.
00%oKeyboard Entry 60.
00%oLifting or Carrying 0 - 25 lbs Non-Patient 40.
00%oPushing or Pulling 0 - 25 lbs Non-Patient 40.
00%oReaching 60.
00%oRepetitive Movement Hand/Arm 60.
00%oSitting 60.
00%oStanding 60.
00%oWalking 60.
00%oAudible Speech 60.
00%oHearing Acuity 60.
00%oDepth Perception 60.
00%oDistinguish Color 60.
00%oSeeing - Far 60.
00%oSeeing - Near 60.
00%oBio hazardous Waste 40.
00%oBiological Hazards - Respiratory 40.
00%oBiological Hazards - Skin or Ingestion 40.
00%oBlood and/or Bodily Fluids 40.
00%oCommunicable Diseases and/or Pathogens 40.
00%oHazardous Chemicals 20.
00%oComputer Monitor 60.
00%Organizational Profile:
We are excited to announce that Joe DiMaggio Children's Hospital pediatric specialty services will soon be offered in Wellington! Trusted by South Florida families for more than 25 years, Joe DiMaggio Children's Hospital is one of the region's leading pediatric hospitals, offering a comprehensive scope of healthcare services and programs in a child-friendly atmosphere.
Our full-service, 226-bed hospital located in Hollywood, FL, treats minor illnesses, trauma-related accidents and some of the most complex medical conditions.
The hospital now has the unique distinction of being the first - and only - pediatric hospital in the world to be designated as person-centered organization by Planetree.
Our pediatric specialists and team will provide high-quality patient- and family-centered care in a warm, child friendly environment.
Planned Specialties include Endocrinology ENT, General Surgery, Neurology, Orthopedics, Sports Medicine, Pulmonology, Pediatric and Sports Therapy, MRI and an Outpatient Surgery Center.
Disclaimer:
This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job.
It is intended to indicate the general nature and level of work performed by employees within this classification.
Recommended Skills Clinical Works Coordinating Critical Thinking Customer Experience Customer Service Decisive Estimated Salary: $20 to $28 per hour based on qualifications.
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