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Service Warranty Administrator- Chevrolet Greenacres

Company Name:
AutoNation, Inc.
We're AutoNation - America's largest automotive retailer from coast to coast, with over 220 stores representing 34 different vehicle brands. Our vision is to be America's best place to buy and service cars and trucks. We do this by attracting great people to join our team who will delight our Customers and drive Customer loyalty.
We offer great career opportunities from coast to coast, along with excellent pay programs, benefits, training and a culture where we strive to help our Associates be highly successful.
If you have the drive , we have the vehicle .
Position Overview
The Service Warranty Administrator is responsible for reviewing and completing warranty claims. This includes preparing, recording, reconciling warranty claims and submitting them to the appropriate party.
Who Would I Interact With?
This position interacts daily with Customers, Technicians, Service Associates, Parts Associates, Parts and Service Managers, Cashiers, Sales Associates, just to name a few.
What are the day-to-day responsibilities?
Process all claims by next business day following RO close date
Handel and resolve all claim corrections and charge-backs
Establish and maintain relationships with the manufacturer's designated warranty representatives
Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures
Analyze problems, identify trends and develop strategies for maximizing claim process
Flag the technicians for the hours earned on the service they performed
Check each repair order against the vehicles service history to avoid duplicate claims
Provide a weekly report to the service manager regarding claim status
Report any fraudulent manipulation of warranty claims
Provide parts manager with updated parts listing on a weekly basis
Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs
Assist service consultants in closing all open warranty RO's
Assist service consultants and technicians with any warranty questions
Assist with special projects, audits and reports as requested
Review and manage all aging schedules and reports
Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.
Attend warranty training courses as needed
What are the requirements for this job?
High school diploma or the equivalent
Ability to effectively communicate verbally and in writing
Ability to confront and resolve difficult customer service situations
Demonstrated customer service skills
Ability to read and comprehend written instructions and information
General knowledge of automotive parts and vehicle mechanical operations
Two years of experience in a automotive dealership
Must have technical aptitude displayed by ASE certification or successful completion of pre-employment test
AutoNation is an equal opportunity employer and a drug-free workplace.
Date: 2014-07-17
Country: US
State: FL
City: Greenacres
Postal Code: 33463
Category: Administrative

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